Oh, I have missed you! It's so good to hear from you (and I definitely owe you many emails)!

I didn't think select&collect was going to be a replacement — I just assumed that as the reservation I'd made in January or February had been extended, but not filled, that reservations weren't currently happening. And please don't take anything I'm saying about the public library service as a complaint or criticism: my assumption is always that if a service isn't running as normal, it's because it's not safe for staff to provide that service. I suspect that my reservation hasn't been fulfilled as it's a Suffolk book.

(I've been getting very cranky at academic friends of mine who keep going into raptures that their university libraries have 'reopened/returned' — the physical buildings might have been closed to users, but the libraries were never closed: staff were working from home, achieving in the impossible in terms of maintaining a service, expanding eresource provision, and, in my case, providing twice the amount of research skills training I would normally deliver! I feel these attitudes are probably even worse when directed at public libraries and their staff.)